1. About Fazsion?

We are FAZSION, Sub Saharan Africa’s first home grown digital B2B/wholesale fashion platform. We’re are about bridging the gap between international brands and Nigeria retailers, with over 10,000+ product lines across womenswear, menswear, footwear and accessories we’re digitizing Africa’s fashion wholesale market.

We believe in Africa.

2. How safe is my card on your platform?

We are Secured by Paystack – Paystack is a modern online & offline payments gateway for Africa.

To collect payments through credit & debit card payments online from customers.

3. What payment methods can I use to pay for my order?

We take security very seriously, so your details will be safe with us. If you have any questions about paying for your order, please get in touch with our Customer Care Team.

Please Contact support@fazsion.com

We like to give you payment options, so you can use any of the payment types listed below:

MasterCard
Visa
Verve

4. What is your Returns Policy?

We want to make sure returns are simple and easy to do using two main categories, Wholesale and Retail.

But if you need more information on our Returns Policy, please see below:

How do I make a Return?

Cancellations, unwanted or damaged product[s]? We get it, sometimes the product[s] just does not work for you and you want your money back. As long as the product[s] is still in its original condition, we accept returns for free.

No returns on Wholesale unless product[s] are damaged.

But, Retail has a 7 days Returns Policy.

We aim to refund you within 2 days of receiving the returned item.

How do I make an Exchange?

We do not offer Cash Exchanges on orders.

But, Product[s] can be Replaced with same price point.

If you would like a different size or colour, please return your unwanted product[s] and place a new order.

Do you offer free Returns Shipping?

We do, Unless the product[s] was promoted as Free Returns at the time of purchase, all Return Shipping and fees involved are at the cost of the customer.

5. Delivery Timeline?

We want to make sure Delivery Timeline is efficient and effective as soon as possible using three main categories, Express, Global and Bulk Buying.

But if you need more information on our Delivery Timeline, please see below:

Express?

Product[s] shipped from Fazsion Warehouse Lagos, delivered within 1-3 days.

Global?

International Brands, product[s] shipped from abroad. Delivered within 5-10 days.

Bulk Buying?

Wholesale (Buy More and Pay Less).

Product[s] shipped from Fazsion Warehouse Lagos, delivered within 1-3 days.

Also, a notification is sent via customer email address while a call will be put through by our customer service agent. For in Stock Items (shipped from Lagos), delivery is made with 48 hours for Lagos and 2-5 working days for other cities. Alternatively, for pre-order items, delivery will be made within 5-10 working days. Please note that orders confirmed via Load by Sycamore will take more days to ship out due to loan application approval procedure.

6. Order Status?

How to shop for Bulk Orders?

We have 6 simple hassle-free steps in helping you order at your best, please see below:

Register as a user, click on create an account.

Categorisation; select relevant category to begin shopping.

Proceed to searching products by pages or narrowing down to particular brand or sub category by using filters on the left.

Product Selection; click on the product and make a choice between two options.

Complete Order Process.

Order is confirmed.

For more detailed information on bulk orders, please visit our website: www.fazsion.ng

7. Do you offer Wholesale Discounted Orders?

Yes, we offer Discounts.

But, only applicable to Wholesale Orders.

8. Is my package insured and do I need to sign for my Order?

Yes, we guarantee Packages are covered by Insurance.

Yes, we believe Signatures are compulsory for collection of Orders.

9. What is your MOQ?

Minimum Order Quantity varies depending on the product[s] options selected.

It is shown as ‘Pack’ via website. The product[s] selections offered come in options of ‘Packs’ of 3 to 100 units.

10. Is your price negotiable?

Yes, we give you the option of negotiating prices.

Add product[s] selection to Bargain; by making a choice between two options.

In both options, the more units you add to your order, the cheaper it becomes per unit.

11. Do you have licences to sell the brands you sell?

Yes, we have the licences to sell our diverse brands offered to you.

12. Are your products authentic?

We take pride in our Authentic International Brands. We guarantee product[s] offered to you are 100% ‘authentic’.

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